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Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
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liffeyd's avatar
liffeyd
Explorer | Level 4
4 years ago

Hi Nancy,

 

My machine is on 24/7 so should be well synched as I have not updated anything in a DropBox folder in a while. I have moved to using other cloud services because DropBox is so panful.

 

My Windows 10 laptop, MacBook Pro or other Windows 10 machine have no issues.

 

I am willing to work with DropBox to find a solution.

 

I have uninstalled and re-installed a couple of times with no improvement.

 

How would I know what might conflict with DropBox?

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi liffeyd, how are you today? 

I would like you to locate your Dropbox icon next to your WiFi and hover your mouse over it. Can you check the app's version along with its syncing status and let me know? 

Keep me posted, and we'll take it from there.

  • liffeyd's avatar
    liffeyd
    Explorer | Level 4
    4 years ago

    Hi Megan

     

    Status: "Up to date"

    Version: v144.4.4491

     

    Regards,

    Declan

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for replying back to me liffeyd!  

       

      And just to clarify, and confirm here: is the app being slow, or is it the File Explorer when you access your Dropbox folder?

       

      Have you adjusted the app's bandwidth by any chance? 

      • liffeyd's avatar
        liffeyd
        Explorer | Level 4
        4 years ago

        The problems is that when I open the DropBox folder (using File Explorer) and then double click any folder within, it takes approx 25 to 30 seconds to open the selected folder using Windows (11) File Explorer.

         

        The settings I am useing are:

         

        Sync:

        Save hard drive space - OFF

        Many selected folders

        Folder location: D:\Dropbox

         

        Proxies:

        I have tried each Auto and No Proxy

        Currently set to No Proxy

         

        Bandwidth:

        Don't Limit for both Up and Down

        Enable LAN Sysn checked

         

        Backups:

        This PC - Not setup

        External Drive Backup - unchecked

        Devoices (one listed) - Don't Import

        Screenshots - unchecked

         

        Account:

        12.5% of 2.0TB used

         

        General:

        Start Dropbox on system startup - checked

        Microsoft Office add-in - unchecked

        Dropbox badge - always show

        Language - System Language

         

        Dropbox Version - v144.4.4491

         

         

         

         

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