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Forum Discussion
Dropbox folder in File Explorer in Windows 11 is painfully slow
I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi prestacycle, I'd recommend getting in contact with the support team directly for further assistance.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
Hi @prestacycle,
Unfortunately, I have no solution.I was told there is something on my machine that is causing the problem. So far I have not discovered what that might be 😞
Other cloud solutions work fine; Google, Microsoft, Apple. DropBox is the only one with a problem. I might just move away from DropBox to one that works.
For anyone having a similar issue (slowdowns in Windows Explorer) and storing large numbers of files in Dropbox (1M+), I found that disabling Windows Search Indexing (or removing the Dropbox folder from it) sped up my computer significantly, aside from every few days when Dropbox does some sort of automatic "re-indexing" which takes awhile (v154.3.5344). To do so:
- Click on the Start button
- Type "indexing options"
- Enter the Indexing Options panel, and see how many items are indexed. If it's in the millions, it might be Dropbox
- Remove your Dropbox folder from the Included Locations list via the Modify button
- Apply the changes and wait for the "x items indexed" to update
- Restart your computer/Dropbox
As someone who stores over 2.6 million files on their Dropbox account, I am undoubtedly an edge case scenario... but I have a hunch that Windows search index wasn't designed to work with Dropbox with so many files at once. Hope this helps.
Hi dylanroscover, thanks for sharing with us your solutions.
after applying what you suggested, I can see the number of items indexed starts dropping significantly from 600k+ items to appx 412k. will restart and see how it goes.
regardless it works or not, thanks for sharing in advance.
Hello all,
I just upgrade from Windows 11 to Windows 11 Pro and the same issue happen.
I tried uninstalling and reinstalling dropbox and dylanroscover solution but it did not work.
By any chance is their some other fix that I could try?
Thank you
- Sadly we are all still suffering just like everytime there is a ‘new’ windows system
I don't know what changed. Either a DropBox update or a Windows update but all is good now; DropBox is fast now in File Explorer 🙂
Hello all,
For information after removing iCloud from my computer dropbox seem to work properly again.
Thank you for this! Removing iCloud for Windows resolved the issue for me.
