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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bruno MC, sorry to hear about this.

 

Could you clarify the OS version of your computer and the version and status of the Dropbox desktop app installed there as well? 

 

Also, approximately how many files are you syncing locally to your computer? 

 

Do you happen to be running any other 3rd party apps that could be causing issues, like antivirus programs, backup or cloud services etc.?

Bruno MC's avatar
Bruno MC
Helpful | Level 5
3 years ago

Hi Walter.

 

My OS is Windows 11, Dropbox application is v184.4.6543

I have Windows Defender installed and I do no use any cloud app (like ICloud or One Drive). One Drive is installed but for many years already.

I have about 250 000 files sync (and more offline)

The issue is only with the Windows File Explorer, not with a tool like XYExplorer, nor with CMD commands.

The issue is only when Dropbox is running.

So probably there are some hooks, directory change notifications or something else that take a lot of CPU when I just create a directory (2s !).

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Bruno MC, could you try to right click on your Dropbox folder, and send me a screenshot, please? 

    • Bruno MC's avatar
      Bruno MC
      Helpful | Level 5
      3 years ago

      This way (sorry, I'm french so my menu is in french also 😅 ) ?

       

       

      And this screenshot if it can helps :

       

      Indexation could also been an issue with too much files ?

      Thanks !

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Bruno MC, are those screenshots the info you get when you right click on your Dropbox folder? 

         

        Have you tried using selective sync to lessen the desktop app's load by un-syncing some folders from your computer perhaps?

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