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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bruno MC, could you try to right click on your Dropbox folder, and send me a screenshot, please? 

Bruno MC's avatar
Bruno MC
Helpful | Level 5
3 years ago

This way (sorry, I'm french so my menu is in french also 😅 ) ?

 

 

And this screenshot if it can helps :

 

Indexation could also been an issue with too much files ?

Thanks !

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Bruno MC, are those screenshots the info you get when you right click on your Dropbox folder? 

     

    Have you tried using selective sync to lessen the desktop app's load by un-syncing some folders from your computer perhaps?

    • Bruno MC's avatar
      Bruno MC
      Helpful | Level 5
      3 years ago

      Hi. Yes and yes. I have only one third of my files on my desktop, the remaining is not synchronized.

      Furthermore, these slow-downs are clearly an issue between dropbox and Windows file explorer. If Dropbox is shutdown, there is no more slow-down. More I rename and add/move files, more the slow-downs are long, sometimes crashing File Explorer. I'm also pretty sure that it's far slower if I have more than one file explorer opened. But as soon as I used another tool than File Explorer to rename or add files, there is no slow-down anymore.

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Bruno MC, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.


        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

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