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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Bruno MC's avatar
Bruno MC
Helpful | Level 5
3 years ago

Hi. Yes and yes. I have only one third of my files on my desktop, the remaining is not synchronized.

Furthermore, these slow-downs are clearly an issue between dropbox and Windows file explorer. If Dropbox is shutdown, there is no more slow-down. More I rename and add/move files, more the slow-downs are long, sometimes crashing File Explorer. I'm also pretty sure that it's far slower if I have more than one file explorer opened. But as soon as I used another tool than File Explorer to rename or add files, there is no slow-down anymore.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bruno MC, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.


Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

  • offpistesau's avatar
    offpistesau
    New member | Level 2
    3 years ago

    Hi Jay

    i have exact the same problems on Win 10 machine. It occured couple of month ago for the first time. The browsing speed is somewhat ok but when adding new files or renaming files, the response is very tedious.... 

    Cheers Peter

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey offpistesau, sorry for jumping in here. 

     

    Does the issue persist even if you quit the Dropbox app? 

     

    If not, what's the app version of your Dropbox app? 

     

    Did the issue occur after a specific update?

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