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jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Bruno MC, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance.


Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

offpistesau's avatar
offpistesau
New member | Level 2
3 years ago

Hi Jay

i have exact the same problems on Win 10 machine. It occured couple of month ago for the first time. The browsing speed is somewhat ok but when adding new files or renaming files, the response is very tedious.... 

Cheers Peter

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey offpistesau, sorry for jumping in here. 

     

    Does the issue persist even if you quit the Dropbox app? 

     

    If not, what's the app version of your Dropbox app? 

     

    Did the issue occur after a specific update?

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