Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ITWANNABE's avatar
ITWANNABE
Explorer | Level 3
4 years ago
Solved

Dropbox folder not syncing

Hi, We use dropbox in our company and we share one folder with some workers using MAC computers.  The problem is, one of these people is able to see the folder on her dropbox, but when right clickin...
desktop
Share
sync
  • Jay's avatar
    Jay
    4 years ago

    Hi ITWANNABE, if they are on a Dropbox Basic plan, then they won't have the option to mark files as online only, since this is only with paid plans.

     

    If the Dropbox desktop application isn't running, then files won't sync, are you certain that they're running the Dropbox app when the machine starts up?

ITWANNABE's avatar
ITWANNABE
Explorer | Level 3
4 years ago

Hi Jay, Thank you for your answer.  I suspected that the problem was that the person was using a basic free plan.  I just upgraded the plan and it is giving the option to share the folder online. Thank you 😉

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Glad to have helped out, if you have any further queries, please let us know!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!