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ITWANNABE's avatar
ITWANNABE
Explorer | Level 3
4 years ago
Solved

Dropbox folder not syncing

Hi, We use dropbox in our company and we share one folder with some workers using MAC computers.  The problem is, one of these people is able to see the folder on her dropbox, but when right clickin...
desktop
Share
sync
  • Jay's avatar
    Jay
    4 years ago

    Hi ITWANNABE, if they are on a Dropbox Basic plan, then they won't have the option to mark files as online only, since this is only with paid plans.

     

    If the Dropbox desktop application isn't running, then files won't sync, are you certain that they're running the Dropbox app when the machine starts up?

handsdeb's avatar
handsdeb
New member | Level 2
4 years ago

I have this problem too. I have dropbox on both my iMac and my Mac laptop, and files that have been put into a shared folder show up on my laptop but not my iMac. At the top of the Finder on my Mac, I see the message "The application Dropbox could not be found." I updated the permissions in my system preferences and now dropbox does show up in my finder with the older files, but I don't know how to get it to sync. The Dropbox folder is in Library/Application Support and shows up in the Finder under Locations, which is the right place, I think. How can I get the newer files to appear on the iMac?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey handsdeb, thanks for the nudge here and sorry to see you're having syncing issues on your iMac.

 

Can you check and let me know the sync status and version of the Dropbox application on your computer?

 

You can see that by hovering your mouse over the Dropbox icon in your menu bar.

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