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joonbug's avatar
joonbug
New member | Level 2
5 months ago
Solved

Dropbox has been stuck/indexing thousands of files on my computer.

Starting this week, my Dropbox has been constantly syncing thousands of files, which never seem to end. The file number does not just descrease. It aslo increases as shown in the video below (Sorry i...
  • Neal's avatar
    Neal
    5 months ago

    Hi joonbug​,

    That's strange? In the meantime, let me just copy and paste his response right here:

    "Hi all, thanks for sharing your observations!

    What you’re experiencing may not actually be a bug. This is an expected behavior during Dropbox’s indexing process. After certain types of actions (like migration, reinstalling, renaming large folders, or applying a new build), Dropbox can reindex files to ensure everything is correctly cataloged and in sync across devices.

    This reindexing can take longer than expected, especially if there are a lot of files or changes involved. While it might look like something is stuck, it’s usually just Dropbox working through that background process.

    Your files remain fully available and usable during indexing. Nothing is lost or blocked. Dropbox continues to operate as normal while it rebuilds its internal index.

    If you continue to see unusually prolonged indexing with no progress after a reasonable amount of time, feel free to reach out with logs so we can take a closer look. But in most cases, just letting it finish without interruption is the best course.

    Appreciate everyone flagging their experiences. It helps others know what to expect!"

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