Forum Discussion

willy999's avatar
willy999
New member | Level 2
10 months ago

Dropbox icon constantly reports "Indexing 4 files..."

I deleted all files in my personal Dropbox account, then moved a couple gigs of files into it from my work Dropbox account. It took a little while to move the files but has been completed for a coupl...
desktop
sync
windows
rickvines's avatar
rickvines
Explorer | Level 3
9 months ago

There are no sync error, and the number started at 84,000, and has sat at 9,829 for 24 hours so far.  I just re-installed Dropbox, so it is the latest version.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Can you also do an advanced reinstall and let me know if you see any difference?

    • rickvines's avatar
      rickvines
      Explorer | Level 3
      9 months ago

      I can try that, but since this will be my 4th reinstall, I'd just like to understand why you think this might make a difference.  Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hey rickvines let me also jump in here!

        The advanced reinstall is essentially is a step beyond a basic reinstall you can take.

        It can help remove any older, saved settings from a previous install of our app, and start fresh. Have you tried this during your troubleshooting?

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