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Dropbox icons change from a green tick to two people?
What does it mean when my Dropbox desktop icons change from a green tick to two people figures?
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorHey there Firebrand01, I hope you're having a good day!
The green tick sync icon would mean that a file is currently synced locally.
However, the two people icon would usually refer to a folder being shared, rather than a syncing status.
Could you send me a screenshot (excluding personal info) of the icons you're referring to, just to make sure we're on the same page?
Keep me posted - thanks!
The green tick sync icon would mean that a file is currently synced locally.
However, the two people icon would usually refer to a folder being shared, rather than a syncing status.
Could you send me a screenshot (excluding personal info) of the icons you're referring to, just to make sure we're on the same page?
Keep me posted - thanks!
What does the image with the two people mean?
- DaphneThanks for the screenshot Firebrand01!
Just to double check with you, are these shortcuts on your Desktop to files within the Dropbox folder on your computer?
Also, is the Dropbox app running at the moment? What's the sync status reporting?Hello Daphne
No, these are not shortcuts. They are folders. They only exist on the desktop, they do not exist within the Dropbox folder.
The icons in the screenshot appear every couple of weeks, for a hour or so and then they turn back to the Green Tick icon. I don't know what the Sync Status is reporting at that time. I don't have the Dropbox app running when it happens. Next time I will check the Sync Status. But I cannot check it until the icons reappear, and this is happening randomly. To be clear, I am not sharing any folders with anyone. My Shared tab in Dropbox is empty. I do not share, and I have not shared in the past. Also the Share icon is different to the icon in the screenshot (the two identical people icon).
I MUST KNOW what the icon in the screenshot means, and why it is happening. Please, can you find out and let me know.
- DaphneIf this occurring when the app isn't running, then it would suggest that this isn't something related to the Dropbox app Firebrand01.
The icons are not Dropbox related icons either, as you can see a full list of the desktop app's sync icons here.
Having said that, are you manually closing and relaunching the desktop app when you notice this?
The green tick sync icons would only appear when the desktop app is running and syncing, so if you're not manually closing or launching the app, it would be helpful to confirm if the app indeed isn't running.
