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Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
Thanks for the suggestion re Smart Sync. I don't the large number of files explains the issue with sync getting stuck, though. I've had that # of files for a long time, and never had a problem with syncing until recently.
Ok let's go back to the original inquiry. You said that you wanted to locate the files not syncing. I found this on Dropbox.com addressing how to see what files are syncing or not:
- In the Dropbox folder on your computer, a green check means a file is fully synced, a circular blue arrow means the file is in the process of syncing, and a red X means the file isn’t synced.
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Well, I have nearly 300,000 files in my Dropbox folder, so it isn't practical to look at each file to see if there is a green check, a blue circle, or a red X. But, I CAN tell you that there are quite a number of files that don't have ANY visual indicator (no green check, blue circle, or red X). I have noticed over the years I've been using DB that both on Macs and PCs, the visual indicator is inconsistent. It is usually there, but not always.
Is your computer's software up to date? If not please update it. Also make sure that you are using Dropbox's latest version, 101.4.434. If you are still experiencing the same problem even after following the above steps, troubleshooting & trying to fix the problem and updating your device and dropbox app to the latest verison, file a support ticket at https://www.dropbox.com/support I hope this helps!
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:heart:Did this post help you? If so please mark it for some Kudos below.
:white_check_mark:Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise:Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
