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Forum Discussion
Viqhaas M.
11 years agoNew member | Level 1
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
- 9 years ago
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
Sanchez
Dropbox Community Moderator
8 years agoHi again, HollisHoHo,
If you’re experiencing syncing issues, we need to put you in touch with a support agent for assistance. You can either write in here, or allow me to get a support ticket started on your behalf.
Keep in mind that our support team will not troubleshoot unless you are using the latest stable build of our app, and not a beta. A beta version is denoted by a xx.3.xx, instead of the xx.4.xx. If you are on a beta build, it means that you have opted in to Early Releases in your online account settings. I recommend that you switch this off, and then install our latest stable build, 48.4.58.
Keep in mind that our support team will not troubleshoot unless you are using the latest stable build of our app, and not a beta. A beta version is denoted by a xx.3.xx, instead of the xx.4.xx. If you are on a beta build, it means that you have opted in to Early Releases in your online account settings. I recommend that you switch this off, and then install our latest stable build, 48.4.58.
Let me know.
Thanks
wearehereandnow
8 years agoNew member | Level 2
Re-installed the stable build 48.4.58 and it is STILL syncing all files.
Working off a brand new 2018 iMac, and this came on randomly last night - now I cant have access to a lot of files that I am in need of.
I'm supposed to be paying for this service?
- Sanchez8 years ago
Dropbox Community Moderator
Hey wearehereandnow, welcome to our forum!I’d like to put you in touch with a support agent for further troubleshooting and assistance. Let me know if your forum profile’s email address is associated with the Dropbox account you’re concerned with, and I’ll have a colleague reach out to you via email.Cheers! - nirwa8 years agoHelpful | Level 5
The only conclusion I have been able to draw is that it is a timing issue:
For some systems the initial handshake with dropbox, using stored credentials, seems to time out. This may be due to different components on your system starting up later than dropbox. It may be a sensible solution (or work around!) to start dropbox manually, when all other startup processes have completed.
Unfortunately, there are no readable log files produced by dropbox, so there is no way to confirm this, but another computer with the same OS(linux, SL7) does not suffer from the problems on the same network, suggesting there is such an interpretation.
- alissa9148 years agoCollaborator | Level 9
I've never had this problem. Are any of you putting your Dropbox folder outside of your personal user folders? To be honest, I've had nothing but good things with Dropbox lately. Sure, I dislike the lack of a 2TB option and will run into that ceiling in a few months.... but for now, I put this on my NAS and it doesn't throw me any issues when it syncs over to Dropbox.
Any chance you have something reindexing or tagging your files by changing the timestamp of the files? Maybe a virus scanner doing something or something?..... I ask because I have it running and it just seems to work quiety over there. If I moved the folder and relink it, it does the "indexing" or says that it's "downloading" or "uploading" files but all it's doing is "merging" to relink the files to what I have.
I'm not sure I know what everyone's running into but I've had a Dropbox for years and never really run into any major issues. It even got me out of jam a few times when Amazon Drive randomly deleted 20 videos I had and Dropbox still had the files in its 30 day deletion window so I could restore them..... maybe I need some help seeing what you're all seeing....
- jcarvalho8 years agoNew member | Level 2
Hello, I have dropbox on external HD, paid version 1TB.
Everytime I restart my computer or, restart dropbox, it will download everything again, even though nothing changed and everything is there in the disk. It just overwrites everything every reboot.
Please don't tell me to reinstall dropbox, again and again, like that anoying "please reinstall dropbox to fix syncing icons" crap, that still shows every time I reinstall.
This is dumb and painful, and I can't believe we're talking about some issue with months or years in this forum. Is this service worth to keep or not?
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