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Forum Discussion

Viqhaas M.'s avatar
Viqhaas M.
New member | Level 1
11 years ago
Solved

Dropbox is re-syncing my files again?

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
desktop
sync
  • DOsinga's avatar
    DOsinga
    9 years ago

    I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.

     

    I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.

     

    I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.

wearehereandnow's avatar
wearehereandnow
New member | Level 2
8 years ago

Re-installed the stable build 48.4.58 and it is STILL syncing all files.

Working off a brand new 2018 iMac, and this came on randomly last night - now I cant have access to a lot of files that I am in need of.

I'm supposed to be paying for this service?

Sanchez's avatar
Sanchez
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 years ago
Hey wearehereandnow, welcome to our forum! 

I’d like to put you in touch with a support agent for further troubleshooting and assistance. Let me know if your forum profile’s email address is associated with the Dropbox account you’re concerned with, and I’ll have a colleague reach out to you via email. 

Alternatively, you can submit a support request here. 

Cheers! 

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