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Forum Discussion
Solved
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
Sanchez
Dropbox Community Moderator
Dropbox Community Moderator
So, it is nearly the end of 2018, this type of thing seems to still be happening. For the second time since I've had dropbox, I'm seeing a very long, drawn out re-sync happening. After a reboot, I was prompted to see if I wanted to have photos and screenshots automatically saved to Dropbox . . . almost as if the software was reinstalled or lost all settings. I am getting very nervous about unpredicted, unprompted resync's happening with my dropbox files . . . I want to depend on these files being safe.
So, why are these random resync's happening?
- Jane
Dropbox Staff
Hey there (imagined), apologies for getting back in touch with you with a slight delay. I'm merely checking back on whether you've made any progress on this matter; have you been able to resolve this concern on your end? Please do let me know on this discussion & I’ll make sure to follow-up with you asap!
I have the same situation but, my problem is much bigger.
I use mobile internet and have plan with 100GB for a month, and my Dropbox have 150GB of files. Now Dropbox is resyncing (indexing) 190.000 files, although i did not change anything. My biggest problem is not a time for syncing, it is data use. If I knew for problem like this, I would newer buy Dropbox.
I Have just searched google for this issue and this Forum thread came up as the first item. It's titled Solved: Dropbox is re-syncing........... etc. The fact that this thread was started in 2015, and it is currently December 2018 and I have now just encountered this issue tells me it is far from Solved. My company Dropbox is now Indexing 240k+ files and we can't access any of the newest edits to files or additions of folders/ files. It happened 1 Hour ago and looks to be Indexing for the next several hours. Which means I can't deliver on my Boss's requests, and complete my daily taks quickly and efficiently.
My question is for Dropbox, its a very simple one:
Why is this not fixed after 3 years???
and follow-up Question(s):
How do you expect businesses who not only pay for this service but rely on this service for running all aspects of their business to function in a cost-effective and productive manner if we cannot access our files on your system?
Why can't this process be run as a secondary/background task without interfering with access of newly created or edited files?
Why can't this process be run at a time we select? We have 12 hours a day this dropbox is not used (overnight) why not then? Just like windows update prompt to install updates or a phone update installed overnight?
We were recommended this Service by our IT company, (along with 2 other companies that we had quotes off) and even they (Our IT company) cannot believe the drop in not only the File share service from Dropbox but the general lack of support and noticeable action from Dropbox in resolving issues. And Not allowing Our IT Company to manage our dropbox account for us and deal with technical issues. (Which is a whole other problem in itself)
3 Years this thread has been active and Dropbox have the audacity to put a solved title on it, thinking that their problems will go away.
Fix your System Dropbox or you will be dropped. Simple.
Did this help? No, not at all. In the past two weeks since I posted, this has happened two more times and it is clear from some of the other comments, this problem has existed for year. What problem, DropBox failing ungracefully and starting from the beginning to sync again. I cannot imagine the pain the other poster described where the resync uses all of their available bandwidth!
Get this sync problem fixed.
How about some real support?
- Jane
Hey there (imagined), as you’ve mentioned that this persists for you, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth together?
Thanks again for your ongoing cooperation & I’m looking forward to hearing back from you!
Just found my full 80gb Dropbox folder synching which I'm guessing will takes days to finish. Would love to here when someone gets a solution to this.
- Jane
