Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Dropbox is re-syncing my files again?
Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.
I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.
I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.
Jane
Dropbox Staff
Dropbox StaffHey there (imagined), apologies for getting back in touch with you with a slight delay. I'm merely checking back on whether you've made any progress on this matter; have you been able to resolve this concern on your end? Please do let me know on this discussion & I’ll make sure to follow-up with you asap!
Did this help? No, not at all. In the past two weeks since I posted, this has happened two more times and it is clear from some of the other comments, this problem has existed for year. What problem, DropBox failing ungracefully and starting from the beginning to sync again. I cannot imagine the pain the other poster described where the resync uses all of their available bandwidth!
Get this sync problem fixed.
How about some real support?
- Jane
Hey there (imagined), as you’ve mentioned that this persists for you, would it be okay if I sent you a brief message on the email address connected to your Forum profile, in order to investigate the behavior you’ve reported here in a bit more depth together?
Thanks again for your ongoing cooperation & I’m looking forward to hearing back from you!
