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Doppler44's avatar
Doppler44
Explorer | Level 3
2 months ago

Dropbox keeps resetting with every windows update to "online only" despite my settings for offline

This happens repeatedly. The the "advanced options" approach listed online for preventing the windows update in Dropbox is not available even on reinstallation. Huge issue. Please fix it. Please don'...
desktop
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Doppler44 - thanks for bringing this to our attention.

Just to make sure we're on the same page, can you clarify your computer's exact OS version and the version/status of the Dropbox desktop app as shown in your menu bar/system tray?

Any additional information or even scccreenshots are more than welcome!

 

  • Doppler44's avatar
    Doppler44
    Explorer | Level 3
    2 months ago

    Thank you Walter - Dell desktop PC with Windows 11 (home); updated; 3th Gen Intel(R) Core(TM) i7-13700 (2.10 GHz); 64 gb RAM; 64-bit operating system, x64-based processor; OS build 26200.6899

    Dropbox 234.4.5591

    this problem also occurs on my Dell PC - same issue - nearly all my files revert to "offline" with most every windows update; I have read this is an issue; the only solution I saw involved not syncing (not a solution; otherwise why have Dropbox?) or changing an "advanced option" by reinstalling - I did that but the option to defer windows update in Dropbox was not evident to me. 

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