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lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
4 years ago
Solved

Dropbox Not Allowing Online Only Files

Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".   Is anyone else having this issue, and is there a ...
desktop
sync
  • lindsay_8PTS's avatar
    lindsay_8PTS
    4 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

gibbonsl's avatar
gibbonsl
Explorer | Level 4
4 years ago

Windows 10 Pro, version 1909, OS build 18363.1556.

 

Dropbox v158.4.4564, sync is "up to date".

 

Thank you for your help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi gibbonsl, amazing job with the added info! 

 

Can you send me a couple of screenshots of the syncing icons your files have, by any chance? Also, feel free to add a few screenshots of the option you choose in the context menu, in order for me to have a visual of the process you follow. 

 

Thanks again! 

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    Thank you, I will do that tomorrow. But first, a question.

     

    I can make individual files "off line", but in the past I could do a whole folder at once. Is that no longer an option?

     

    thanks  - Laura

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi gibbonsl, it's still possible to mark entire folders as offline, so that they have the green tick on them.

      • gibbonsl's avatar
        gibbonsl
        Explorer | Level 4
        4 years ago

        OK, thanks. THat's what wasn't working. I"m away from that computer for a few days.

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    Sorry for the delay, I"ve been away from that computer for a few days but will definitely pick this up again later this week. I appreciate your help!

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    Hi, I just wanted to update you. I uninstalled and reinstalled dropbox again and it seems to be working now. many thanks, Laura

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Thanks for the update, enjoy your weekend!

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