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lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
4 years ago
Solved

Dropbox Not Allowing Online Only Files

Hi—

Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".

 

Is anyone else having this issue, and is there a fix?

 

Thanks!

Lindsay

desktop
sync
  • lindsay_8PTS's avatar
    lindsay_8PTS
    4 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi gibbonsl, it's still possible to mark entire folders as offline, so that they have the green tick on them.

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    OK, thanks. THat's what wasn't working. I"m away from that computer for a few days.

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    Sorry for the delay, I"ve been away from that computer for a few days but will definitely pick this up again later this week. I appreciate your help!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries, keep me updated when you get a chance to test it out on that machine!

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    4 years ago

    Hi, I just wanted to update you. I uninstalled and reinstalled dropbox again and it seems to be working now. many thanks, Laura

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the update, enjoy your weekend!

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