Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jckm2000's avatar
jckm2000
Explorer | Level 3
3 years ago

Dropbox not syncing file unless I refresh folder

Hi Folks, My problem is to do with syncing. I have an outbuilding with four large freezers, the temperatures are monitored via a data logger that writes every hour to a .txt file kept in my Dropbox...
desktop
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi jckm2000, thanks for bringing this to our attention.

 

If the Dropbox folder needs to be refreshed, then something is preventing the Dropbox desktop application from syncing normally. 

 

Is the Dropbox desktop application installed on a normal machine, or is it on a server? What OS are you running? Are there any other differences, such as external drives, network drives, virtual machines, security software or anything of the sort?

 

This will help me to assist further!

jckm2000's avatar
jckm2000
Explorer | Level 3
3 years ago
Hi,
The machine I'm using is a win7 pc.
Thanks
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jckm2000, sorry to jump in here.

     

    Windows 7 computers need the security update KB3033929 for the Dropbox desktop app to work properly, do you have that installed?

    • jckm2000's avatar
      jckm2000
      Explorer | Level 3
      3 years ago
      I'll check, thanks 🙂
    • jckm2000's avatar
      jckm2000
      Explorer | Level 3
      3 years ago
      Hi Hannah,
      Yes it's there.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for checking, jckm2000.

         

        Do you perhaps have any security programs, like an antivirus, VPN, firewall etc. that could be affecting Dropbox?

         

        If so, try temporarily disabling them, to see if that helps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!