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jckm2000's avatar
jckm2000
Explorer | Level 3
3 years ago

Dropbox not syncing file unless I refresh folder

Hi Folks, My problem is to do with syncing. I have an outbuilding with four large freezers, the temperatures are monitored via a data logger that writes every hour to a .txt file kept in my Dropbox...
desktop
sync
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jckm2000, sorry to jump in here.

 

Windows 7 computers need the security update KB3033929 for the Dropbox desktop app to work properly, do you have that installed?

jckm2000's avatar
jckm2000
Explorer | Level 3
3 years ago
Hi Hannah,
Yes it's there.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for checking, jckm2000.

     

    Do you perhaps have any security programs, like an antivirus, VPN, firewall etc. that could be affecting Dropbox?

     

    If so, try temporarily disabling them, to see if that helps.

    • jckm2000's avatar
      jckm2000
      Explorer | Level 3
      3 years ago
      Hi Hannah,
      I've turned win security off and removed any anti virus protection but it's still not syncing without human intervention.
      It will instantly if I go out there and open the Dropbox file folder.
      Weird,
      Thanks,
      C.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for trying that too, jckm2000.

         

        At this point, can you uninstall the Dropbox app and reinstall it from this link, to see if it helps?

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