Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Christian W.10's avatar
Christian W.10
Helpful | Level 5
8 years ago
Solved

Dropbox not syncing files with emojis in the filename

Hello,

 

I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, "😀.png" contains a custom image of the 😀 emoji that the program uses.

 

The issue is that Dropbox won't sync any of the files that have emojis in the filenames. They all get the red X when I try to upload through the filesystem, and I get an error when I try to upload through the web.

I could put everything in a zip file, but I need to be able to run the application out of the dropbox folder on my other computer without extracting. 

 

Any ideas on how to get these files to sync?

 

Thanks!

  • Jay's avatar
    Jay
    6 years ago

    Hi aronskaya, thanks for messaging the Community!

     

    Some emojis are supported, however, the issue is related to UTF encoding.


    The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.

     

    Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).

     

    Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.

     

    Hope this helps to clarify matters!

29 Replies

Replies have been turned off for this discussion
  • fonti's avatar
    fonti
    New member | Level 2
    5 years ago

    They have closed the feature as `won't do for now`. I really need this on 2021. I will have to find a different solution to sync my Obsidian notes.

  • Earl M.'s avatar
    Earl M.
    Helpful | Level 6
    5 years ago

    This bug is the reason Dropbox lost my business. 

    I've followed this bug for almost four years. I've explained this bug to Dropbox multiple times and I'm now convinced that they will never fix it. There's no real excuse. None. I'd recommend every major cloud storage provider over Dropbox. I'd recommend a NAS over Dropbox. Heck, a shoebox filled with old USB flash drives only fails due to a lack of cloud integration.

     

    Verify that *all* of your files are being replicated and if not consider using another service. Data loss bugs should never fail silently     

  • rodarmor's avatar
    rodarmor
    New member | Level 2
    5 years ago

    Supporting a non-obvious subset of unicode is not a reasonable product decision.

  • Earl M.'s avatar
    Earl M.
    Helpful | Level 6
    5 years ago

    Financially supporting a company that only supports a subset of unicode in filenames when every other cloud storage company supports full unicode filenames is more unresonable in my opinion.

    However you are free to spend your money as you wish

  • James T.19's avatar
    James T.19
    Explorer | Level 4
    4 years ago

    I don't need Unicode support in filenames - it would have been trivial for me to rename the file that brought this to my attention. However, what I do need is for the product not to fail silently. Dropbox is happy to report other types of sync issues so that I can address them. Why not this one?

  • ajairajraj's avatar
    ajairajraj
    Explorer | Level 4
    4 years ago

    Are there any plans to provide fuller emoji support in filenames?

  • Dormouse 's avatar
    Dormouse
    Explorer | Level 4
    3 years ago

    I'm thinking of moving my working files from Dropbox because of the lack of emoji support.

     

    Most of the explanations of the issue - including those in this thread - are wrong. The best account I have found to identify emojis that do work is that to avoid all emojis coded U+1F. Nearly (nearly!!!) all of those I have tried with other codes do work - so far I have found two that don't, though I haven't tested quite all of them.

     

    But that excludes most emojis and requires individual testing of each one. I have a list of most of those that work at this point in time. Can I trust that the same list will always work in the future? - obviously not because Dropbox is determinedly non-communicative about the issue and such knowledge as there is has been dug up by users. The fact that these work now may just be a quirk of the current programming.

  • bostiq's avatar
    bostiq
    New member | Level 2
    2 years ago

    It's 2024:

    Still not supporting emojis???

    Am I supposed to edit hundreds of filenames by hand??

    Unbelievable.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!