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Christian W.10's avatar
Christian W.10
Helpful | Level 5
8 years ago
Solved

Dropbox not syncing files with emojis in the filename

Hello,   I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For exam...
sync
  • Jay's avatar
    Jay
    6 years ago

    Hi aronskaya, thanks for messaging the Community!

     

    Some emojis are supported, however, the issue is related to UTF encoding.


    The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.

     

    Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).

     

    Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.

     

    Hope this helps to clarify matters!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

If you're interested, you can suggest this change for others to vote on, so the dev team can look into this in future!

  • fonti's avatar
    fonti
    New member | Level 2
    5 years ago

    They have closed the feature as `won't do for now`. I really need this on 2021. I will have to find a different solution to sync my Obsidian notes.

  • Earl M.'s avatar
    Earl M.
    Helpful | Level 6
    5 years ago

    This bug is the reason Dropbox lost my business. 

    I've followed this bug for almost four years. I've explained this bug to Dropbox multiple times and I'm now convinced that they will never fix it. There's no real excuse. None. I'd recommend every major cloud storage provider over Dropbox. I'd recommend a NAS over Dropbox. Heck, a shoebox filled with old USB flash drives only fails due to a lack of cloud integration.

     

    Verify that *all* of your files are being replicated and if not consider using another service. Data loss bugs should never fail silently     

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