Forum Discussion

phoenixfury7's avatar
phoenixfury7
Explorer | Level 4
8 years ago
Solved

Dropbox not syncing files

I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff h...
desktop
sync
  • 310EI's avatar
    310EI
    8 years ago
    phoenixfury7 wrote:

    None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?

    Hello, phoenixfury7...

     

    Thank you for posting more information.

     

    The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost.  After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.

     

    Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).

phoenixfury7's avatar
phoenixfury7
Explorer | Level 4
8 years ago

None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey phoenixfury7, I was wondering if you were able to locate the source of this discrepancy with the admittedly very detailed steps 310EI included above. Have you been able to try if the issue you're facing is solved by re-installing Dropbox? 
 
As I’ve been unable to locate any open tickets on our System, I’ve made sure to create a Support Request on our system on your behalf, so as to focus on the issue in question based on the info I have on my tools for your account & move forward together. Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again & I’m wishing you a wonderful weekend ahead! 

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