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AC727's avatar
AC727
Helpful | Level 5
2 months ago
Solved

Dropbox not syncing when the document is open

Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it run...
Dropbox Plus
sync
windows
  • AC727's avatar
    AC727
    2 months ago

    Ah I think I've answered my own question - I thought from the prompt that it was asking to move the document per se out of Dropbox but it wasn't, it was just referring to the Backup version.  I know how to adjust those settings, so we're all good!  Thanks!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago
AC727 wrote:

It never used to do this, it would sync as soon as I saved it even if I kept the document open to keep working on it.

When you reinstalled did you install newer/updated software? 

This is actually quite common if the file is in say Word/Excel as they put a lock on the file and it wont 'release' until its closed. So if when you did the reinstall you put a different version etc. on its possible that the way things work changed. 

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