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AC727's avatar
AC727
Helpful | Level 5
2 months ago
Solved

Dropbox not syncing when the document is open

Device: Acer Swiftbook 5 Operating System: Windows 11 Dropbox App Version: 234.4.5591 Dropbox Plan: Plus Question or Issue Hi all - I have had Dropbox installed on my laptop for years and it run...
Dropbox Plus
sync
windows
  • AC727's avatar
    AC727
    2 months ago

    Ah I think I've answered my own question - I thought from the prompt that it was asking to move the document per se out of Dropbox but it wasn't, it was just referring to the Backup version.  I know how to adjust those settings, so we're all good!  Thanks!

AC727's avatar
AC727
Helpful | Level 5
2 months ago

Ah I think I've answered my own question - I thought from the prompt that it was asking to move the document per se out of Dropbox but it wasn't, it was just referring to the Backup version.  I know how to adjust those settings, so we're all good!  Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi AC727​, thanks for the info! 

    Happy to see that your issue is now resolved!

    We'll be one post away if you need anything else, thanks!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there AC727​ , and welcome to the Dropbox Community 👋

    I’m really glad to hear this issue is resolved and thanks so much for coming back to update us! It’s always helpful when folks share their progress, especially with syncing quirks like this. 😊

    By the way, I’m Theresa đŸ‘©â€đŸ’», one of the Community Managers here at Dropbox HQ. Since you’re working with Dropbox syncing files, I’d love to know
 what’s your favourite Dropbox feature? Whether it’s something simple or a power‑user capability, I’m always curious what people enjoy most.

    Looking forward to hearing more,

    T đŸ˜ș (Dropbox Community Manager)

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