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RailingSystems's avatar
RailingSystems
New member | Level 2
9 years ago
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Dropbox says another user is viewing/editing a file, but he is not.

When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
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  • RailingSystems's avatar
    RailingSystems
    9 years ago

    I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
9 years ago

Hey RailingSystems, 

 

Great question, I’d be glad to investigate some possible causes with you. 
 
Just as a point of reference, could this user have got multiple devices connected to his/her account, hence accessing the files from a different location? 
 
Secondly, I'm afraid to say that maybe some users in your team share credentials, so this might appear confusing on your end. 
 
To clarify this, you could create an Activity audit for the file in question through the admin console, that would definitely shed some light on the case. 
 
If you need more details, please let me know here! 
 
Warm regards, 
JaneA 
 
 

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