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RailingSystems's avatar
RailingSystems
New member | Level 2
9 years ago
Solved

Dropbox says another user is viewing/editing a file, but he is not.

When I open some of my company's Excel files, Dropbox's badge indicates my coworker is viewing and/or has unsaved changes. But looking at his PC, he doesn't have Excel open and the Excel lock files a...
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  • RailingSystems's avatar
    RailingSystems
    9 years ago

    I stopped and restarted the sync on the other's PC, and that seemed to fix the problem. But that was a sort of desperation move, as the Dropbox app and token on the file said that all files were synced. Still curious how it could happen, but I am restored to functionality.

GloriP's avatar
GloriP
Helpful | Level 5
7 years ago
Jane wrote:
Hey Chloe (ChloeBush) sorry to hear that this isn’t working for you as expected. Because I’d like to expedite matters for you as much as I can, I’ve made sure to create a support ticket on our system on my end, so that we examine a specific example together. 
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly get back in touch with you asap. Thanks! 
When it comes to your requests on our system Lucy (lucypartyton), I can see that your previous correspondence was automatically closed internally (which is expected & perfectly understandable, as you’ve mentioned that you’re currently travelling), though we’ve made sure to forward your newest ticket to our team specialists, in order to follow-up from where you had left off. You may expect a reply on that correspondence soon & rest assured that they’ll help you find a solution asap. 
 
I do really hope that this gets clarified soon for you & I’m also here in case I can be of assistance in any way. Happy Friday to both! 

I am having the same problem, is super annoying. What can I do?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Sorry to hear that GloriP.

So, from what I understand you're working on files you share with others and you're getting a message from the Dropbox Badge that there are others editing the file - am I on the right track?

Have you checked with the other person to see if they have this file open on some device of theirs perchance? 

Any additional information will be much appreciated!

  • GloriP's avatar
    GloriP
    Helpful | Level 5
    7 years ago

    No, nobody is. Not there is not another person. I neither share the file nor have another instance or device opeb

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Thanks for the additional info there GloriP.

    Could you forward me a screenshot of the exact message you get so I can have a further look into this?

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