Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Samir_E's avatar
Samir_E
Explorer | Level 4
2 years ago
Solved

DropBox shows wrong name on desktop notification when someone adds a file to a shared folder

Hi, just came back to Dropbox after many years of not using it. Sharing folders with other users and one of them has the same email address that a user on the same domain had many, many years ago. ...
Notifications
Share
  • Mark's avatar
    Mark
    2 years ago

    Dropbox also pulls info through from what the user has on their account. So, have you checked that the recycled account user has update their info at www.dropbox.com/account ?

Samir_E's avatar
Samir_E
Explorer | Level 4
2 years ago

Hello Mark,

thanks for answering me but before I wrote in the forum I read as much as I could and your suggestion was something I tried. No change in behavior after Clear was clicked. So unfortunately, this is not the solution. It feels like Dropbox is saving my earlier contacts somewhere where I have no control over them. This is not even according to GDPR but that is another question.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Dropbox also pulls info through from what the user has on their account. So, have you checked that the recycled account user has update their info at www.dropbox.com/account ?

    • Samir_E's avatar
      Samir_E
      Explorer | Level 4
      2 years ago

      Absolutely correct, the new user did not react that it wasn't his name on the account... Now it is correct.

      Thank you for your input!

      Best regards

      Samir

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!