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sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago
Solved

Dropbox stops syncing

We use Dropbox for work.  About every 3-4 weeks, my DB stops syncing.  I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear.  ...
desktop
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for clarifying that, sspaeth!

     

    It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

     

    Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sspaeth, sorry to hear about your syncing issue.

 

Are you making sure that the desktop app is running and syncing on your computer at all times? 

 

Can you maybe let me know the desktop app's exact status and version as shown in your menu bar/system tray?

 

Any additional information such as your computer's OS, when you first noticed this etc. would also help!

 

Thanks!

sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago

It looks like it is running/syncing at all times.  I receive notifications when others update, change, edit or add files to Dropbox.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the additional information there sspaeth 

     

    Have you tried reinstalling the app since you first noticed the syncing issue you mentioned? 

    • sspaeth's avatar
      sspaeth
      Explorer | Level 3
      3 years ago

      Yes I uninstalled and reinstalled.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi sspaeth, is this a company-managed device? Have you installed the Dropbox desktop application with admin rights?

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