Sync has stopped working

Hey Jeff047, sorry to hear about your syncing issue.

It sounds like you used to have the desktop app installed on your computer at some point in the past and you were working on files within your Dropbox folder - correct me if I'm wrong please.

If that's the case, you can simply download and install the desktop app from this page and make sure to log into the same account as the one you use on your mobile phone. 

Let me know if this helps! 

Thanks for replying, Walter.  I tried your link, it said "We're now downloading Dropbox" but, half an hour later, nothing had happened.  I'm not sure how I set it up six years ago, but I somehow linked my phone to Dropbox on my PC.  Viewing Dropbox on my phone, it says that the phone is the only device connected.

This is odd!  Looking at All Files/Recents on my PC, it knows that I opened a certain file ON MY PHONE 3 hours ago, so the phone is talking to the PC, but the PC is not applying updates to the phone.

Hi Jeff047, sorry to jump in here!

Did you ever manage to download our desktop app? Also, when you say that the files don't get updated, do you mean locally on the device? 

Also, if I understand your needs correctly, you want to be able to see your Dropbox content both on your phone, and on your computer, and see the updates on both the devices, right?

In order for that to happen, you'd need the Dropbox desktop app, since all of the changes you make on your mobile, will reflect inside your Dropbox folder, in the computer. 

Thanks for your reply, Megan.  I tried to download the desktop app but, after half an hour, nothing had happened.  How long should it take?

I only update Dropbox files on my PC, not the phone, but the phone always used to get the updated versions automatically.

It has been working perfectly for six years.  The only thing that has changed is I've got a new phone (same number, same SIM card).  If I haven't got the PC app, how come it was working before?

Any advice welcome!  Thanks.

Jeff

Hi Jeff047, can you also try to download the app using the offline installer? The app shouldn't take that long to download, it should be instant, depending on your connection. 

If you visit your account online, are you able to see your content there? Also, if you never had the desktop app, then the files couldn't be syncing, since they would have no way to do that. Unless you used the website to upload them. 

Megan,

Yes, I used your link and the download and Dropbox Installer have run - it took about 3 minutes. 

When I go into my Dropbox files on the PC now, they all have a green tick on the left of the name.  The file versions on the phone are still the old ones at the moment.  I'm not sure when I should expect them to be transferred from PC to phone.

Jeff 

Hi Jeff047, if the files have green ticks, and the desktop app says it's up to date, then the latest files are all synced to the site. 

If the phone isn't detecting the change, then there's something occurring on that end. 

What type of files are you trying to open there, images, documents, videos? The exact file type, like mp3, docx, pdf etc would be helpful in assisting further.

Hello Jay, thanks for your reply.  The files are mainly Microsoft Edge PDF Documents.  I have updated some recently on the PC, but the phone is still showing me the old versions.

My PC can tell that I have opened them on my phone, so there is a connection of some sort.

Regards, Jeff

What app are you using to open the PDF files on the mobile device, the Dropbox app itself, or a third party app?