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Solved
Sync has stopped working
Hello, I have used Dropbox since about 2016, and have about 250 files created on my PC. Updating files on the PC used to automatically update the files on my mobile phone until I replaced it with a ...
That's good news, this means that the Dropbox account on the site and the account on the computer are linked to each other. This also means you have a second Dropbox account under the other email address which is visible on the Dropbox mobile app.
Since your PC files are the ones you want on the phone, try signing out of the mobile app from the settings, and then sign into the same email you used on the desktop app. Now the correct files will appear there.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi Jeff047, can you also try to download the app using the offline installer? The app shouldn't take that long to download, it should be instant, depending on your connection.
If you visit your account online, are you able to see your content there? Also, if you never had the desktop app, then the files couldn't be syncing, since they would have no way to do that. Unless you used the website to upload them.
Megan,
Yes, I used your link and the download and Dropbox Installer have run - it took about 3 minutes.
When I go into my Dropbox files on the PC now, they all have a green tick on the left of the name. The file versions on the phone are still the old ones at the moment. I'm not sure when I should expect them to be transferred from PC to phone.
Jeff
- Jay
Hi Jeff047, if the files have green ticks, and the desktop app says it's up to date, then the latest files are all synced to the site.
If the phone isn't detecting the change, then there's something occurring on that end.
What type of files are you trying to open there, images, documents, videos? The exact file type, like mp3, docx, pdf etc would be helpful in assisting further.
Hello Jay, thanks for your reply. The files are mainly Microsoft Edge PDF Documents. I have updated some recently on the PC, but the phone is still showing me the old versions.
My PC can tell that I have opened them on my phone, so there is a connection of some sort.
Regards, Jeff
- Jay
What app are you using to open the PDF files on the mobile device, the Dropbox app itself, or a third party app?
