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sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago
Solved

Dropbox stops syncing

We use Dropbox for work.  About every 3-4 weeks, my DB stops syncing.  I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear.  ...
desktop
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for clarifying that, sspaeth!

     

    It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

     

    Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

I see, thanks for the additional information there sspaeth 

 

Have you tried reinstalling the app since you first noticed the syncing issue you mentioned? 

sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago

Yes I uninstalled and reinstalled.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi sspaeth, is this a company-managed device? Have you installed the Dropbox desktop application with admin rights?

    • sspaeth's avatar
      sspaeth
      Explorer | Level 3
      3 years ago

      The device is my home laptop but Dropbox is managed by the company.  I clicked the Dropbox folder in the Settings Menu, right-clicked Dropbox - More - Run as administrator and it opened my Dropbox files in Windows Explorer.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi from me as well, sspaeth!

         

        Can you clarify what’s the current app version of your Dropbox app?

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