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sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago
Solved

Dropbox stops syncing

We use Dropbox for work.  About every 3-4 weeks, my DB stops syncing.  I cannot "force sync", the Dropbox icon disappears from my hiddon icons below, and the green symbols by the folders disappear.  ...
desktop
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Thanks for clarifying that, sspaeth!

     

    It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

     

    Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi from me as well, sspaeth!

 

Can you clarify what’s the current app version of your Dropbox app?

sspaeth's avatar
sspaeth
Explorer | Level 3
3 years ago

It shows as Dropbox Lite - Version 23.4.18

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for clarifying that, sspaeth!

     

    It sounds like you’ve installed Dropbox for S mode on your device, which doesn’t sync files exactly like the Dropbox desktop app does. Dropbox Lite is more like a reflection of the files already located on your web account and it functions more like the mobile app. For more details, please check this page.

     

    Can you please download the Dropbox desktop app from this link, and let me know if you can sync your files this way?

  • sspaeth's avatar
    sspaeth
    Explorer | Level 3
    3 years ago

    Dropbox Lite just recently showed up (I had never seen it before until you had me look for the version).  I have Dropbox version 173.4.6706 as of 5/4/23.  That had been there as well.  The Dropbox Lite version had never been there when I had clicked on Dropbox before - It just showed up a few days ago.

    I uninstalled it.  Now I have this.  And now I - all of a sudden have a Dropbox icon on my task bar - FINALLY!!!!  I never had that before.  I think you fixed it.

    But seriously the DB Lite was not there.

     

  • sspaeth's avatar
    sspaeth
    Explorer | Level 3
    3 years ago

    Thank you!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Really glad to hear that helped, sspaeth!

     

    I also believe this was related to Dropbox Lite being installed on your device, but if any issues arise again, feel free to ping me.

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