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idanfo's avatar
idanfo
Helpful | Level 5
5 years ago
Solved

Dropbox stuck on sync or index

hi all, my dropbox in my all computers just stop syncing or stuck on indexing a few days ago.   i notice that if i use old version (114.4.426) of the app everything is back to normal but the app...
desktop
sync
  • Emma's avatar
    Emma
    5 years ago

    Hi idanfo, 

     

    Thank you for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey there Andrew S.2; I'm sorry to jump in here, but did you install the desktop app with admin privileges on your computer in the first place? 

If you did and syncing still gets stuck, you can try fixing your hardlinks and permissions as well. 

Maybe that will do the trick!

PS: The version of the app you're using at the moment is indeed the latest, stable one. 
Andrew S.2's avatar
Andrew S.2
Helpful | Level 7
5 years ago
Thanks Walter. Yes indeed I installed it under my own account, which has admin privileges. However these 47 files, wherever they are do not ever resolve. It continuously says "syncing 47 files". Reinstalling did not fix the issue.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thanks for the update on this, Andrew.

    If you're still having this issue, could you try fixing your hardlinks and permissions as I mentioned earlier? 

    In case syncing gets stuck again, I'd appreciate a screenshot of the app's exact status as shown in your system tray.
    • jl232221's avatar
      jl232221
      Helpful | Level 6
      5 years ago

      Hi,

      I am experiencing this (or a similar) issue. Two win 1020h2 pcs experiencing issues since yesterday (didn't notice it before). Version 115.4.601 in both. 

       

      One of them is perpertually  'Downloading 117 files' though it has uploaded some new files (I see them online), but it is not downloading files changed yesterday.

       

      The other seems up to date, but it is not downloading changes uploaded successfully from the first one.

       

      I don't see any option to 'Fix Hardlinks' or anything similar in my Preferences/Account.

       

      thanks for looking into this, it's really making using PCs really hard

      • Andrew S.2's avatar
        Andrew S.2
        Helpful | Level 7
        5 years ago
        I should mention that I've been a Dropbox Plus customer for years, and all these problems with syncing are new since you introduced SmartSync. I wish you would remove that feature altogether.

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