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Forum Discussion

Sheqo's avatar
Sheqo
Helpful | Level 5
5 years ago

Dropbox taking up "other files" Disk Space on MacOS

Hey,    I have an issue with the Dropbox Smart Synch function on my MacBook Pro M1 2020.   Until recently everything worked just fine, I also have the "Smart-Synch-Update for Mac" Box checked...
desktop
Space and storage
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for the cooperation Sheqo 

No worries about the email address, I used the one that's linked to your profile here, in our Community. 

Please have a look at your inbox for my message and we'll take it from there. 
ben476's avatar
ben476
New member | Level 2
4 years ago
Hi Walter, I’m new to this forum, and couldn’t figure out how to tag you in my reply to OP. So I’m replying to you too:

I’m having the exact same problem as OP, and was wondering if you were able to solve it. If so, I would be very grateful if you could share the solution with me. Thanks. Best regards, Ben.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi ben476, welcome to our Community! 

     

    Can you share with me the app version that you have installed to the device? You can find that by hovering your mouse over the little Dropbox icon, next to your WiFi icon. 

     

    Also, what do you see on your end? Any screenshots are welcome, so we can have a visual on this. 

     

    Thanks!

  • dreamuser-dnco's avatar
    dreamuser-dnco
    New member | Level 2
    2 years ago

    Hi Megan, I am also having this problem. I have completed the tasks above and nothing changed. Also on MacOS.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi dreamuser-dnco, have you tried contacting the support team for further assistance on this matter?

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