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Dropbox Transfer - a missed opportunity
Unfortunately I have not used Dropbox for many years because transferring a file was so complicated for the recipient. It has always been unclear (to the recipient) how to manage the link and whethe...
Thanks Rich. The problem with Dropbox is that people tell you how easy it is to upload a file and create a link. Unfortunately the missing information is what hoops the recipient has to jump through to obtain and use the file.
Perhaps you or someone could explain from the beginning: 1) User receives text message containing link 2) Will he/she be "encouraged" to set up a Dropbox account? 3) What does the user have to do to download the file - what keystrokes are needed to do this? Does the user have to save it to their mobile phone file system? 4) Does the user need a Dropbox app? 5) To save the file does the user have to navigate somewhere or does it go into the download folder by default? 6) To use the file does the user have to find it first and then open/play it?
My original suggestion was that Dropbox could make all this happen effortlessly (click and play) It might require the text message app to cooperate - I don't know.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Jim W.46, thanks for your reply and your feedback on this.
When you send someone a file through a shared link, things should be pretty straightforward.
When they tap on the link, the link should immediately open a page with the file in question.
They might be prompted to install the mobile app, but they should see an option on the screen to skip this part.
If they're prompted and they skip it, they should see the name of the file, which they can simply tap to open.
If they also want to download it to their device, they should also see a "download" button to do so, however, that's not required to view the file.
I hope this helps, but let us know if you need assistance with anything else.
