Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

winman's avatar
winman
Explorer | Level 3
5 years ago
Solved

Dropbox unexpectedly quit Your files are safe. Restart Dropbox

We are getting error message as "Dropbox unexpectedly quit Your files are safe. Restart Dropbox..." repeatedly while files are getting synced to dropbox, this might have happened after Dropbox update of 120.4.4598. We are using Windows 10 OS.

desktop
Error Messages
sync

7 Replies

Replies have been turned off for this discussion
  • MistahJ's avatar
    MistahJ
    Helpful | Level 5
    5 years ago

    I'm getting the same issue with one of my users after updating.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey winman, welcome to our Community!

    I'm sorry to hear you're having issues with our desktop app on your computer. Could you try to re-install  and let me know if you still get this error? 

    Keep me posted!
     
  • MistahJ's avatar
    MistahJ
    Helpful | Level 5
    5 years ago

    Following this guide seemed to work. A regular uninstall kept having the same issue, but we are all good now.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey MistahJ, sweet!

    Happy to see that your issue is now resolved!

    Give me a nudge if you have any other questions.
  • Researcher1's avatar
    Researcher1
    New member | Level 2
    5 years ago

    I am getting the same error. Even after Re-install error not solved.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago

    Hey Researcher1, thanks for posting here!

    Can you please try following the steps in this article, to see if they help?

    Let me know how it goes!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!