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nydepot's avatar
nydepot
Helpful | Level 6
7 years ago
Solved

Dropbox via a browser - keep getting logged out

I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still,...
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  • nydepot's avatar
    nydepot
    7 years ago

    I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

     

    Funny thing, Chrome seems to be working now too. Will continue testing.

     

     

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey nydepot, have you also by any chance tried to see if this happens in another browser, incognito, and made sure you’re not running any browser extensions in the mean time? :thinking:

nydepot's avatar
nydepot
Helpful | Level 6
7 years ago

I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

 

Funny thing, Chrome seems to be working now too. Will continue testing.

 

 

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Glad to hear the issue seems to be resolved, nydepot! 
     
    If the issue seems to persist or you have any other questions, don’t hesitate to get back to us. :wink:
    • nydepot's avatar
      nydepot
      Helpful | Level 6
      7 years ago

      It's back but I've given up. I just keep logging in. I prefer Chrome and don't want to use FireFox.

       

      Someone marked this as fixed because Chrome was working for a while. But it's not really fixed. As an IT professional, I would never mark a ticket fixed without proof everything is working as expected.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey nydepot. Initially, I’ve removed the “marked as solution” since you mention that the issue is reoccurring for you. 
         
        Second, could it be by any chance that you are part of a Dropbox Business team? In this case, could it be that the admin of the team has enabled web session control? To check out what plan you’re currently on, check out your Plan tab under your Settings via the Dropbox website. 
         
        If this is not the case, let me know and I’ll make sure to get back to you as soon as possible. 

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