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nydepot's avatar
nydepot
Helpful | Level 6
8 years ago
Solved

Dropbox via a browser - keep getting logged out

I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still,...
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  • nydepot's avatar
    nydepot
    8 years ago

    I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

     

    Funny thing, Chrome seems to be working now too. Will continue testing.

     

     

nydepot's avatar
nydepot
Helpful | Level 6
8 years ago

I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

 

Funny thing, Chrome seems to be working now too. Will continue testing.

 

 

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Glad to hear the issue seems to be resolved, nydepot! 
 
If the issue seems to persist or you have any other questions, don’t hesitate to get back to us. :wink:
  • nydepot's avatar
    nydepot
    Helpful | Level 6
    8 years ago

    It's back but I've given up. I just keep logging in. I prefer Chrome and don't want to use FireFox.

     

    Someone marked this as fixed because Chrome was working for a while. But it's not really fixed. As an IT professional, I would never mark a ticket fixed without proof everything is working as expected.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey nydepot. Initially, I’ve removed the “marked as solution” since you mention that the issue is reoccurring for you. 
     
    Second, could it be by any chance that you are part of a Dropbox Business team? In this case, could it be that the admin of the team has enabled web session control? To check out what plan you’re currently on, check out your Plan tab under your Settings via the Dropbox website. 
     
    If this is not the case, let me know and I’ll make sure to get back to you as soon as possible. 
  • nydepot's avatar
    nydepot
    Helpful | Level 6
    8 years ago

    I'm not part of a busines team. I use Dropbox installd on my Mac at home. At work, they don't allow DropBox to be isntalled so I have to use a browser. It's very random getting logged off but it's a dozen times a day.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Thanks for the prompt reply, nydepot!
     
    Just to ensure, when you're experiencing this behavior, are you by any chance connected via a work network? If you are, please check with your company’s IT department, due to a potential update on your firewall settings which could be affecting your connection. 
     
    If you’re still having problems, due to account-specific info that’d be required, you can always contact our Support team for further investigation. 
     
    Thanks! 

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