Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Incognitii's avatar
Incognitii
Explorer | Level 4
1 year ago

Dropbox website is extremely slow when accessing or uploading files

Hey, guys. Long-time Dropbox user, but perhaps not for very much longer.  Every time I try to go to Dropbox in the last couple of days, it is unresponsive. *  No matter what browser I use *  N...
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Are you able to try another network entirely to see if the speeds are affected there?

Incognitii's avatar
Incognitii
Explorer | Level 4
1 year ago

Not at this time, no.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey Incognitii - sorry to jump in here, but have you tried temporarily disabling Bitdefender and rebootiing your computer and internet router since you first noticed this?

    • Incognitii's avatar
      Incognitii
      Explorer | Level 4
      1 year ago

      My wife isn't running Bitdefender, and it's happening to her, too... and no, I haven't taken the fiber router/modem down.

      Seriously... should I have to?  This doesn't happen on anyone else's site.  Just yours.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        You shouldn't have to normally, but you can try it as a test for now Incognitii 

         

        Let us know of any updates!

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!