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Emails containing dropbox links not being received
I send emails to clients with dropbox links pasted into the message. It's suddenly become a problem with clients not receiving the mail.
Sharing the link seems to work, but emails I generate are o...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Cheyenne_integrityav, sorry to hear you're having issues with this.
Can you walk us through the exact steps you're taking to do this and also let us know what plan you're on at the moment?
When you say you're not getting their emails, could you elaborate a tad on that as well?
Hey Walter, I'm not sure which plan, but it is a business plan and we have 4.9 TB of space left on it, so I'm all clear for space. As for steps, it's not me taking them, it's someone else (on the same plan) sending me an email with a Dropbox link. They can send me the email with a Dropbox link, but I never see the email, it is not in any extra junk or bulk mail. If i send them a link, and they forward me my own message, I will not receive it back. I'm not sure why this keeps happening.
Someone else in my company cannot receive the emails with Dropbox links either. We do not have anyone blocked, we do not have any emails filtered, they are just non-existent.
- Nancy
Thanks for the extra details, Cheyenne_integrityav!
Can you let me know when this started happening approximately? Did you always have this kind of issue, or did it occur recently?
Sure, this started occurring about a month or two ago. One other employee is also having issues with this all of the sudden as well. Thanks!
- Hannah
Thanks, Cheyenne_integrityav.
Have you perhaps since reached out to your email service provider for more info on this?
- Jay
Hi lenpal, as this appears to be related to the software being used, which is somehow preventing the Dropbox links from appearing normally, I'd recommend contacting the developer of that app for further assistance on this matter.
Jay, Dropbox is the developer of the app at the root of the problem.
Look, I get it. I ran tech support teams for more than a couple of software companies over the years, so I recognize the instinct to point at some other program and say "go ask THEM". But in this case, the issue is very distinctly within Dropbox, at least in the respect that it is generating links with characters that are getting flagged somewhere as potentially harmful, resulting in messages being blocked.
Here's the simplest way to identify the root cause:
* Email with link from Dropbox gets blocked.
* Email without link from Dropbox (by masking the link using tinyurl.com) doesn't get blocked.
I don't really expect that Dropbox will fix this problem, but it's most definitely a Dropbox problem.
Thanks (kind of),
L.- Rich
Super User II
lenpal wrote:
... the issue is very distinctly within Dropbox, at least in the respect that it is generating links with characters that are getting flagged somewhere as potentially harmful, resulting in messages being blocked.
Actually, the issue is very distinctly NOT within Dropbox, as you're sending the links using your own mail client and within your mail system. Yes, it could be something in the way Dropbox generates the links, but it's something within your mail system that is blocking the messages.
Dropbox is unlikely to change their link format (especially after they just changed it), so the simplest solution is to try to identify where, exactly, the messages are getting held up in your mail system. A mail trace should be able to help identify that and you may be able to resolve the issue with that information, or possibly provide what you've found to Dropbox if there's something they can alter to help prevent it.
