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Simon F.6's avatar
Simon F.6
New member | Level 1
11 years ago

Emails containing dropbox links not being received

I send emails to clients with dropbox links pasted into the message. It's suddenly become a problem with clients not receiving the mail.  Sharing the link seems to work, but emails I generate are o...
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Cheyenne_integrityav's avatar
Cheyenne_integrityav
Explorer | Level 3
3 years ago

Hey Walter, I'm not sure which plan, but it is a business plan and we have 4.9 TB of space left on it, so I'm all clear for space.  As for steps, it's not me taking them, it's someone else (on the same plan) sending me an email with a Dropbox link.  They can send me the email with a Dropbox link, but I never see the email, it is not in any extra junk or bulk mail.  If i send them a link, and they forward me my own message, I will not receive it back.  I'm not sure why this keeps happening.

 

Someone else in my company cannot receive the emails with Dropbox links either.  We do not have anyone blocked, we do not have any emails filtered, they are just non-existent.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lenpal, thanks for all the information you've shared with us so far. 

 

Does this happen only when Dropbox shared links are included in the emails or with other links from other sites as well?

  • lenpal's avatar
    lenpal
    Helpful | Level 5
    3 years ago

    Hi Hannah,

     

    This only happens with DropBox links (and as I said, only some of them).

     

    Thanks,

     

    L.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the update, lenpal.

       

      Does your client perhaps have some kind of security app like an antivirus, firewall, browser extension that might be affecting this?

      • lenpal's avatar
        lenpal
        Helpful | Level 5
        3 years ago

        No. I was very thorough in checking for any type of security software, O365 rules/filters, etc. before reaching out here.

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