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Simon F.6's avatar
Simon F.6
New member | Level 1
11 years ago

Emails containing dropbox links not being received

I send emails to clients with dropbox links pasted into the message. It's suddenly become a problem with clients not receiving the mail.  Sharing the link seems to work, but emails I generate are o...
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lenpal's avatar
lenpal
Helpful | Level 5
3 years ago

Hi Hannah,

 

This only happens with DropBox links (and as I said, only some of them).

 

Thanks,

 

L.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update, lenpal.

 

Does your client perhaps have some kind of security app like an antivirus, firewall, browser extension that might be affecting this?

  • lenpal's avatar
    lenpal
    Helpful | Level 5
    3 years ago

    No. I was very thorough in checking for any type of security software, O365 rules/filters, etc. before reaching out here.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    lenpal wrote:

    I was very thorough in checking for any type of security software, O365 rules/filters, etc. before reaching out here.

    Your O365 admin can sign in to their Exchange admin panel and run a mail trace on both your mail account and the recipient's, and determine what is happening with the message.

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