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Endless "DropboxFileProvider is downloading a file" windows forced shutdown, and other problems
(MacBook Air M1, Dropbox v175.4.5569)
In the past month I ran into an issue with Dropbox syncing infinitely. In an attempt to fix this, I disconnected and reconnected my device, which did not help,...
Hey there MyrddinEmrys, thanks for the elaborate report.
Following a migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
That said, note that there are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck.
1. Click the Dropbox icon in the menu bar at the top of your screen.
2. Take note of the time and the number of files that are currently syncing—this will be displayed at the bottom of the window that appears.3. Wait a while then repeat step 2. If the number of files that are syncing has reduced, then it may be worth waiting a little longer to see if the syncing completes.
If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article . Note that we do not recommend re-installing the application if the migration is still in progress as this might cause more problems.For more information about the expected changes with the new desktop app for Mac OS, you can have a look here.
As for your support options, they depend on the plan you're on at the moment and phone support is only available to Dropbox for Business users at this time.
In any case, please let me know of any updates and we'll take it from there.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there MyrddinEmrys, thanks for the elaborate report.
Following a migration to the new Dropbox for macOS on File Provider, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete.
That said, note that there are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck.
1. Click the Dropbox icon in the menu bar at the top of your screen.
2. Take note of the time and the number of files that are currently syncing—this will be displayed at the bottom of the window that appears.
3. Wait a while then repeat step 2. If the number of files that are syncing has reduced, then it may be worth waiting a little longer to see if the syncing completes.
If the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article . Note that we do not recommend re-installing the application if the migration is still in progress as this might cause more problems.
For more information about the expected changes with the new desktop app for Mac OS, you can have a look here.
As for your support options, they depend on the plan you're on at the moment and phone support is only available to Dropbox for Business users at this time.
In any case, please let me know of any updates and we'll take it from there.
