Forum Discussion

essendondave's avatar
essendondave
Explorer | Level 4
3 years ago

error 404 can't find file

Hi all, My recipients keep getting error 404 can't find file. I've tested myself in private window and getting the same problem. It works when I'm signed in. I've checked the link and it's current. ...
Error Messages
Share
shared links
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey essendondave, thanks for posting to our Community.

 

Is it possible that your links might be banned?

 

Are you able to create new ones for other files?

 

Let me know and we'll go from there.

  • essendondave's avatar
    essendondave
    Explorer | Level 4
    3 years ago

    Hi Hannah,

     

    It doesn't say it's banned anywhere. Here is the error below. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi essendondave, could I send you an email, in order for us to have a closer look into this? 

      • essendondave's avatar
        essendondave
        Explorer | Level 4
        3 years ago

        Hi Megan,

         

        Yes please. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!