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ckiii21's avatar
ckiii21
New member | Level 1
12 months ago

Error "Can't upload. Your team no longer has full use of Dropbox Business features.

Unable to use drag and drop to upload files in browser - have tested both Chrome and Safari, Incognito and normal modes. Both browsers up to date. I receive the following error message: Note - ...
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ckiii21's avatar
ckiii21
New member | Level 1
12 months ago

Yeah unfortunately creating a brand new account isn't ideal either. I've accumulated a decent amount of additional/promotional storage that presumably I'd lose if I started from scratch with a new account. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
12 months ago

Yes you will. 

So I imagine the only fix is to get the owner of the account to release it. 

You can try logging a ticket with support via www.dropbox.com/support while not logged in - even here so use an incognito window BUT they have in the past said they cannot help because the account is 'owned' by the Business that you joined. 

  • ckiii21's avatar
    ckiii21
    New member | Level 1
    12 months ago

    This is painful. It really isn't "owned" - it was always my personal account (for years, pre-dating this client). Best I can tell, all I did was join a shared folder.  

    And actually - I've done similar with many clients. How am I supposed to know which of those clients is the one actually causing this issue?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey ckiii21, thanks for posting here!

      I just wanted to check in with you, and see if you're still facing the same issue, or not.

      Let me know more, and we'll take it from there! 

      • ckiii21's avatar
        ckiii21
        New member | Level 1
        12 months ago

        Hi Megan - yes, still seeing the issue. Thanks for any help you can provide.

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