Forum Discussion

RichardBudd's avatar
RichardBudd
Explorer | Level 3
2 years ago

error code: banned_member

error code: banned_member) got this error - so can't use dropbox??? What now? THanks RB  
Error Messages
RichardBudd's avatar
RichardBudd
Explorer | Level 3
2 years ago

Can’t share file

We’ve interrupted your sharing activity because you’ve exceeded bandwidth limits. Check your email for instructions on how to resolve this.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for clarifying. Banned links seems to be the issue then (for more info, you can check the link I Included above). 

 

Is this the first time you’re having trouble with this? If yes, the ban should be lifted after 24h.

  • RichardBudd's avatar
    RichardBudd
    Explorer | Level 3
    2 years ago

    24hrs still not lifted?

     

    How do i get this resolved please?

    RB

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago
      RichardBudd wrote:

      24hrs still not lifted?

       

      How do i get this resolved please?

      RB

      It is 24 hours for your first ban and longer each after that. 

       

      If its still banned after a few days it could be due to a breach of service so you'll need to log a ticket at www.dropbox.com/support.

      • RichardBudd's avatar
        RichardBudd
        Explorer | Level 3
        2 years ago

        it seems like i dont have access to support?

         

        Your Basic plan includes access to our Help Center, Community and Chatbot.

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