Error Message when the receiver tries to sign a Document.

Question

Hi,
&nbsp;
I have sent a document to be signed on dropbox sign but the receiver is getting an error message on different browsers, how do we fix this?
&nbsp;
Thanks,&nbsp;

Megan · Answer

Hi nat2692, thanks for posting here today!&nbsp;
&nbsp;
Would you be able to let me know more, in regards to the error they receive on their end when they try to sign the document?&nbsp;
&nbsp;
Keep me posted, and we'll take it from there!

nat2692 · Answer

Hi Megan,&nbsp;It comes u with,'An unexpected error has occurred.&nbsp;Please try once more. If the error persists, please contact us with the error code and time below.Error code:&nbsp;js925ef1323&nbsp;Error time:&nbsp;Thu, 11 Apr 2024 09:02:58 GMTContact us'&nbsp;

Megan · Answer

Hi nat2692, thanks for the heads up!&nbsp;
&nbsp;
It sounds like a temporary issue, that a refresh could potentially solve.&nbsp;
&nbsp;
Can you ask from the receiver to either clear their browser's cache, try an incognito tab without any extensions, and also make sure their browser is up-to-date?&nbsp;
&nbsp;
If the same behavior happens then, could you please send me a full screenshot of the issue (including the error notification)?&nbsp;

Forum Discussion

Error Message when the receiver tries to sign a Document.

3 Replies

About Create, upload, and share

Need more support

Related Content

Dropbox Document Not received in GMAIL

Receiving hundreds of emails

When opened document, the message "[Document Name] is not available" appears.

Error message when deleting folders

hellosign failure messages

Recent Discussions

BIUSA

How can I sync folders I've chosen not to sync upon installation of the desktop app?

Some of my files aren't syncing locally to my desktop app.

My sharing activity was suspended for the second time, but I can't undo it this time.

There's a delay in syncing between my desktop and mobile app