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nat2692's avatar
nat2692
New member | Level 2
2 years ago

Error Message when the receiver tries to sign a Document.

Hi,   I have sent a document to be signed on dropbox sign but the receiver is getting an error message on different browsers, how do we fix this?   Thanks, 
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi nat2692, thanks for posting here today! 

 

Would you be able to let me know more, in regards to the error they receive on their end when they try to sign the document? 

 

Keep me posted, and we'll take it from there!

  • nat2692's avatar
    nat2692
    New member | Level 2
    2 years ago

    Hi Megan,

     

    It comes u with,

    'An unexpected error has occurred.

     

    Please try once more. If the error persists, please contact us with the error code and time below.

    Error code: js925ef1323 
    Error time: Thu, 11 Apr 2024 09:02:58 GMT

    Contact us'

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi nat2692, thanks for the heads up! 

       

      It sounds like a temporary issue, that a refresh could potentially solve. 

       

      Can you ask from the receiver to either clear their browser's cache, try an incognito tab without any extensions, and also make sure their browser is up-to-date? 

       

      If the same behavior happens then, could you please send me a full screenshot of the issue (including the error notification)? 

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